Device compatibility
MAP eSIM plans require an unlocked phone that supports eSIM. Use the device compatibility guide before purchase, or confirm Add eSIM in Settings / manufacturer docs.
Check device compatibilityMAP eSIM Support
How can we help?
Find guidance for purchasing, installation, activation, connectivity, wallet activity and orders. Start with the quick links below, or contact support if you still need help.
Quick help
Jump to installation guides, your orders, or common questions.
How MAP eSIM worksChoose a plan, check out securely, then install and activate.OpenDevice compatibilityConfirm eSIM support and carrier unlock with quick settings checks before you buy.OpenInstall on iPhoneStep-by-step guide for adding your eSIM on iOS.OpenInstall on AndroidInstall using the QR code from your order details.OpenContact supportSend a message or email the MAP eSIM support team.OpenView your ordersOpen your account orders for installation details.OpenBrowse FAQsAnswers to common purchase and setup questions.Open
Common support topics
Short guidance for the issues customers ask about most often.
QR code and manual installation
Install from the QR image in your order email or account order page. If scanning is unavailable, use the SM-DP+ address and activation code from your verified order details. Prefer Wi-Fi during installation.
Activation and data roaming
After arrival, enable the eSIM line and turn on data roaming for that line when your plan requires it. Select the travel eSIM for mobile data, then wait briefly for the network to register.
Order and payment status
Successful purchases show order details in your account. Checkout verifies the real offer before an order is created. For status questions, contact support with your order reference and destination only.
Refunds and reviews
MAP eSIM does not promise automatic refunds. Signed-in customers can request a refund review from Account → Orders. A request starts a review; it does not itself move funds. Wallet reversals after a failed purchase are not the same as a card or payment-provider refund.
Read the Refund PolicyWallet balance and reversals
Wallet activity appears in your account wallet history. If a purchase fails after wallet funds were reserved, a confirmed failure may reverse that wallet reservation. That reversal is not a card or payment-provider refund. Do not share full payment card details by email.
Connectivity troubleshooting
Confirm the eSIM is enabled, data roaming is on where needed, and the correct line is selected for mobile data. Toggle airplane mode or restart the device if the network does not attach after arrival.
Contact support
Email support@mapesim.com with the details needed to investigate your request.
- Order reference
- Destination
- Device model
- Brief description of the issue
Do not email passwords, full payment details, activation codes, QR images, ICCIDs, or other sensitive installation secrets.
Order help
Signed-in customers can review purchase and installation details in their account. We do not offer public order lookup by email or query parameters.
Need an account first? Sign in or create an account.
Emergency troubleshooting checklist
Work through these steps before contacting support about connectivity issues after arrival.
- 1Confirm your device supports eSIM
- 2Confirm your device is carrier-unlocked
- 3Install while connected to stable Wi-Fi
- 4Enable the eSIM line after installation
- 5Enable data roaming after arrival when required
- 6Select the correct eSIM for mobile data
- 7Restart the device if the network does not connect
Still need help?
Contact support with your order reference and issue details, or browse destinations if you are ready to choose a plan.