This Privacy Policy describes how MAP eSIM handles personal information for website use, customer accounts, eSIM orders and related support.
Introduction
This Privacy Policy explains how MAP eSIM (“we”, “us”, “our”) handles personal information when you visit mapesim.com, create an account, purchase an eSIM plan, or contact us.
It describes practices that apply to our customer accounts, security processes, order fulfilment through a third-party eSIM provider, and transactional email channels.
Information you provide
Depending on how you use our services, you may provide:
- Name and other profile details you choose to share
- Email address
- Account credentials (your password is stored only as a secure hash — we do not store your password in plain text)
- When you choose Google Sign-In: your Google email address, display name, profile image (when supplied by Google), and Google OAuth account identifier. We do not receive or store your Google password.
- Support messages and related correspondence
- Order information needed to fulfil a purchase (for example destination, plan selection and order references)
Automatically collected information
When you use our website or account features, we may automatically collect limited technical and security-related information, such as:
- IP address
- Browser and device information
- Security and activity logs related to authentication, account actions and abuse prevention
- Essential cookies needed for login, session continuity and security (see our Cookie Policy)
Account and security processing
We process personal information as needed to create and secure customer accounts, including:
- Sending email-verification one-time codes (OTPs)
- Sending password-reset OTPs
- Sending password-change security alerts
- Sending account-deletion verification codes
- Storing passwords only as secure cryptographic hashes
- Offering Google Sign-In as an optional authentication method for account access and security
- Recording limited security events to help detect fraud, abuse or unauthorized access
eSIM order processing
MAP eSIM offers digital eSIM connectivity products. To fulfil an order we process destination, plan and order details. Necessary information is shared with our third-party eSIM provider so the eSIM can be provisioned.
Installation information such as QR codes, LPA / activation data or related credentials is treated as sensitive operational data. Access is restricted to protected order channels (for example secure order links or authenticated account views where available). Installation details are sent to the email associated with the order — your account email, or a different address you confirmed at purchase if that option was used. We do not use these details for marketing.
Payment processing
Payments are processed by an external payment provider under that provider’s own terms and privacy notices.
Payments may be handled by an external payment provider. Card and payment credentials, if collected, are processed by that provider under its own terms and privacy notices.
MAP eSIM does not claim to store full payment card numbers on its own systems.
Email communications
We use dedicated transactional mailboxes for different types of messages:
- security@mapesim.com — security notices and authentication codes
- orders@mapesim.com — order and installation-related messages
- billing@mapesim.com — billing-related notices when applicable
- support@mapesim.com — customer support correspondence
How we use information
We use personal information to:
- Provide, operate and improve the website and customer accounts
- Verify email addresses and protect accounts
- Fulfil eSIM orders and deliver installation information securely
- Communicate about orders, security events and support requests
- Detect, investigate and help prevent fraud, abuse and security incidents
- Meet legal, accounting and operational record-keeping needs
International service providers
MAP eSIM works with infrastructure and fulfilment partners that may process data in more than one country. Where information is processed internationally, we take reasonable steps appropriate to the nature of the service and applicable law.
Data retention
We retain personal information only for as long as reasonably needed for the purposes described in this policy, including account administration, security, support, dispute handling and legal or accounting obligations.
Some historical order and payment-related records may need to be retained even after an account is closed or deleted, for support, fraud prevention, accounting or legal reasons. Where feasible, account profile fields may be anonymized while preserving necessary operational records.
Security safeguards
We use technical and organizational safeguards appropriate to the sensitivity of the data we handle, including hashed password storage, restricted access to installation credentials, session controls and security logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Account deletion and anonymization
Customers may request account deletion through the account security controls where available. When an account is deleted, we take steps to revoke sessions, disable password login, invalidate outstanding authentication codes and anonymize personal profile fields such as name and email so the original email can be used to register again if desired.
Order history required for support, accounting or provider operations may be retained in a form that is no longer linked to an active customer login.
Privacy rights
Depending on where you live, you may have rights under applicable privacy laws — for example to request access, correction, deletion, restriction or objection, or to withdraw consent where processing is consent-based. To exercise available rights, contact us using the privacy email below. We may need to verify your request before responding.
Children’s privacy
Our services are intended for adults who can form a binding contract. MAP eSIM does not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact privacy@mapesim.com so we can take appropriate steps.
Policy updates
We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will change when revisions are published. Please review this page periodically when using mapesim.com.
Contact
For privacy questions or requests, contact:
- Privacy: privacy@mapesim.com
- Support: support@mapesim.com